Legal
Effective February 19, 2026 · Revised September 12, 2026
Ohm Well is committed to protecting your privacy and maintaining the confidentiality of your personal information and, where applicable, your personal health information. Depending on the nature of the services provided, Ohm Well may collect information in connection with counselling, coaching, workshops, and holistic health services. Ohm Well handles personal information in accordance with applicable privacy laws in Ontario, including the Personal Health Information Protection Act, 2004 (PHIPA), where applicable to personal health information, and other applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable to non-health personal information. Where Ohm Well or its practitioners provide services that constitute health care under PHIPA, Ohm Well and/or the applicable practitioner may act as a health information custodian with respect to personal health information collected in the course of providing that care. For more information regarding website use and conditions, please get to know our Terms & Conditions.
Personal health information includes identifying information about you that relates to your physical health, mental health, emotional wellbeing, health history, or the provision of health care services. This may include information shared during counselling sessions, intake forms, communications, assessments, and professional records created as part of your care.
This Privacy Policy distinguishes between personal health information collected in the course of providing health care services and other personal information collected for administrative, website, workshop, coaching, inquiry, or non-health service purposes. Ohm Well will apply PHIPA obligations to personal health information where PHIPA applies, and will handle other personal information in accordance with other applicable privacy requirements.
Ohm Well collects personal information and, where applicable, personal health information directly from you, or from individuals you authorize, for the purpose of providing safe, ethical, and effective services. This information may be collected through this website, intake forms, scheduling systems, email communications, and during counselling, coaching, or workshop participation. Ohm Well may also collect limited technical information when you visit the website, such as your IP address and browser type. This information is used to maintain the security and functionality of the website and does not identify you personally unless required for security purposes. Ohm Well limits collection to information that is reasonably necessary for the identified purpose, the provision of services, or compliance with applicable legal, ethical, and professional obligations.
Ohm Well uses cookies and similar technologies to support website functionality, enhance user experience, and collect basic analytics information about how visitors interact with our site.
Some cookies are essential for the website to operate. We may also use privacy-focused analytics tools, such as Cloudflare Web Analytics, to help us understand general usage patterns on our site. Ohm Well does not use this information to identify individual visitors, and Cloudflare Web Analytics is designed not to use cookies to track visitors across sites. Some technical information may be processed before it is aggregated or de-identified.
For more detailed information about how cookies are used and how you may manage your preferences, please review our Cookies Policy.
Ohm Well collects, uses, and discloses personal health information with your consent, except where collection, use, or disclosure without consent is permitted or required by law. Consent may be express or implied, depending on the circumstances and the nature of the services being provided. You may withdraw or limit your consent by giving notice to Ohm Well, subject to legal, professional, and contractual limitations. Please note that withdrawing or limiting consent may affect Ohm Well’s ability to provide certain services.
Your personal information and, where applicable, personal health information are used to provide counselling, coaching, workshops, and holistic health services, to communicate with you, to schedule and manage appointments, and to maintain accurate professional and administrative records. Your information may also be used to comply with legal, ethical, regulatory, and professional obligations, including documentation and record-keeping requirements. Personal health information will only be used for the purposes for which it was collected, for related purposes reasonably necessary to provide care or services, or as otherwise permitted or required by law.
Ohm Well takes reasonable steps to protect your personal and personal health information using administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These safeguards are designed to protect against loss, theft, unauthorized access, use, disclosure, or modification. Personal health information is stored securely and is only accessed when necessary for the provision of services or to meet legal and professional obligations.
Personal information and, where applicable, personal health information are retained in accordance with applicable legal, ethical, regulatory, and professional record retention requirements in Ontario. Records are securely stored and are only retained for as long as necessary to fulfill the purposes for which they were collected and to meet applicable legal and professional obligations. When records are no longer required, they are securely destroyed or permanently deleted in a manner appropriate to the sensitivity of the information.
Where PHIPA applies, you have the right to access your personal health information and to request corrections if you believe the information is inaccurate or incomplete. You also have the right to refuse, withdraw, or limit consent for the collection, use, or disclosure of your personal health information, subject to legal and professional limitations. Access and correction requests may be subject to identity verification, limited legal exceptions, applicable response timelines, and any fees permitted by law. You also have the right to ask questions about how your information is handled and to request information about Ohm Well’s privacy practices.
While Ohm Well is committed to protecting your confidentiality, there are limited circumstances in which Ohm Well may be permitted or required by law or professional obligation to disclose information without your consent, including where there is a serious risk of bodily harm, reporting obligations relating to a child or other person protected by law, a court order, subpoena, warrant, or other lawful authority, or another circumstance permitted or required by applicable law. These limits are discussed with you as part of the informed consent process at the outset of care, where applicable.
Ohm Well uses reasonable measures to protect information transmitted through the website and electronic communications. However, electronic communication carries inherent privacy risks, and absolute confidentiality cannot be guaranteed.
The website may use secure third-party service providers, such as scheduling platforms, website hosting services, email systems, or other operational support providers. These providers may process or store information on Ohm Well’s behalf and are expected to use the information only for authorized purposes, maintain reasonable privacy and security safeguards, and comply with contractual and applicable legal obligations. Depending on the service provider used, information may be stored or processed outside Ontario or Canada and may be subject to the laws of the jurisdiction where it is stored or processed. For more information on website accessibility, please get to know our Accessibility Statement.
If personal health information or other personal information is lost, stolen, accessed, used, or disclosed without authorization, Ohm Well will take reasonable steps to contain, investigate, and remediate the incident. Where required by law, Ohm Well will notify affected individuals, the Information and Privacy Commissioner of Ontario, a governing College, or other appropriate authority.
Ohm Well takes privacy concerns seriously. If you have questions, wish to access your records, or have concerns about how your personal or personal health information is handled, you may contact our designated Privacy Officer:
If your concerns are not resolved, you have the right to contact the Information and Privacy Commissioner of Ontario.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or privacy practices. The current version will always be available on this website, and the effective date will be updated accordingly.
Effective February 19, 2026 · Revised September 12, 2026
OHM WELL